The nbn™ network explained

We wish to provide you with information about the speed abilities of different nbn™ technologies, and the various factors which can affect the speeds of individual user’s experience.

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How we advertise nbn™ speeds

In order to help Australians make informed choices when it comes to the nbn™, Bendigo Telco is following recommendations from the Australian Competition and Consumer Commission (ACCC) to advertise typical evening speeds for nbn™.

These speeds measure the typical download speeds nationwide between 7 PM to 11 PM (local time). This is when the network is busiest and performance issues such as congestion are the most likely to occur, so measuring speeds during this period provides more realistic information about the speeds you can expect to experience on the nbn™.

As of 5 January 2018, Bendigo Telco advertises the following speeds for nbn™ FTTP, FTTB, FTTN & HFC services:

  • Basic (nbn12): Typical evening speed 11Mbps download
  • Fast (nbn25): Typical evening speed 22.4Mbps download
  • Faster (nbn50): Typical evening speed 42.8Mbps download
  • Super-Fast (nbn100): Typical evening speed 70.8Mbps download

Bendigo Telco Business nbn™ services measure typical speeds during weekday business hours (i.e. 9 AM – 5 PM local time) as this is more useful to business customers

How to change your nbn™ plan

If you already have Bendigo Telco nbn™, you can view our available plans online and change your current plan by calling our friendly Customer Help Team on 1300 228 123 and we'll be happy to help.

Choosing the right speed for your household

Please note that not all speed options are available on all nbn™ technologies.

SpeedAdvice about choosing this speed
Basic A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Fast Perfect for families and households with multiple devices and broadband users. This plan provides some extra speed to go around, so everyone is happy.
Faster A top choice for bigger households and internet enthusiasts. Browse, download, watch and play with ease across multiple devices.
Super-Fast Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.

Specific factors affecting speeds

Different nbn™ technologies have different speed abilities, and the nbn™ plan you select may have different speed options available.

In addition to the general factors that can affect all broadband speeds, the specific factors below may affect the actual speed experienced on your nbn™ service.

Technology TypeDescriptionAvailable speed options^Specific Factors
FTTP
Fibre to the Premises
Optical fibre leading all the way to your premises, connecting to your NBN™ Utility Box on an outside wall and internal wiring to your nbn™ Connection Box. Basic (nbn12)
Faster (nbn50)
Super-Fast (nbn100)
See General Factors
FTTB
Fibre to the Building
Optical fibre leading to a connection point (Main Distribution Frame) in the building with a final stretch of copper to your unit/apartment's wall socket. Basic (nbn12)
Faster (nbn50)
Super-Fast (nbn100)
Length copper line from your premises to the nbn™ hub (typically in the basement of your building).
Weather conditions that may impact the copper.
Quality of copper line in your building, including overall length, condition and joins.
Slower performance while network coexists with legacy non-nbn™ services.
FTTN
Fibre to the Node
Optical fibre leading to a Node in your street or a street nearby with a final stretch of copper to your premises' wall socket. Basic (nbn12)
Faster (nbn50)
Super-Fast (nbn100)
Length of the copper line from your premises to the nbn™ node (typically in your street or a street nearby).
Weather conditions that may impact the copper.
Quality of copper line, including overall length, condition and joins.
Slower performance while network coexists with legacy non-nbn™ services.
HFC
Hybrid Fibre Coaxial
Optical fibre leading to a Node in your street or a street nearby, with a final stretch of HFC cable to your premises. HFC cable will connect to your nbn™ Utility Box on an outside wall and wire internally to your nbn™ HFC modem. Basic (nbn12)
Faster (nbn50)
Super-Fast (nbn100)
See General Factors
Wireless A fixed antenna on your roof receives a wireless signal from your local nbn™ Wireless tower, with internal wiring to your nbn™ Connection Box. Basic (nbn12)
Fast (nbn25)
Weather conditions like extreme heat and rain.
Signal strength or obstruction of the antenna’s line of sight to the tower.
Long Term Satellite Service (LTSS) Satellite dish on your roof communicates with the nbn™ satellite, with internal wiring to your nbn™ Satellite Connection Box. Basic (nbn12)
Fast (nbn25)
Weather conditions (either at premises or base station location).
Satellite congestion.
Obstruction of the dish’s line of sight (weather conditions).

^Grandfathered plans which are no longer sold may have different speed options available.

General factors affecting speed

  • Hardware: You will need a router capable of connecting you to the nbn™ network which can handle the high speeds available to you. WiFi within the premises and router performance can often be the slow point in an nbn™ connection.
  • Network links: External network factors such as physical location of a host computer, global Internet link between Bendigo Telco and the destination and the backhaul network between your premises and Bendigo Telco. Congestion on domestic and international links can be present during peak times.
  • Users: The number of local users and devices in use at one time. Even with the high speeds of the internet, it is possible to use all available bandwidth at once, which will affect the overall speed experience.
  • Software: There are many applications and programs that access the Internet. These may be running in the background on your device performing various activities such as downloading updates and files and uploading information... all of this will cause you to lose a 'bit' (or several) of your total speed.

nbn™ Installation Appointments

We understand from time to time issues happen outside of our control. Every carrier providing NBN services are in the same boat.

Some of the things that may prevent the installation appointment:

  • Weather conditions that prevent nbn™ technicians completing work
  • Previous appointments that hold up your nbn™ technician
  • Property Access not suitable for the nbn™ technician

Due to the nature of the way NBN manages the installations it is normal for you to know before us if your appointment goes wrong. We are notified by nbnCo, however, sometimes this can be up to 48 hours after the original appointment time.

If we have to reschedule your nbn™ appointment, we work hard to get the next available appointment in the nbn™ calendar, however, as it normally takes at least a week for the initial appointment it may take another week or two to reschedule a new appointment time depending on the availability of NBN technicians.

What you can do to assist:

  1. Please wait until after your scheduled appointment time (eg after 12 pm or after 5 pm) to let us know that something’s gone wrong, as we need to await confirmation from the nbn™ – it may be that their technician is just running late or they may still be working in the field on your service. We do not have direct contact details for nbn™ technicians (although we’d love to).
  2. Please wait until after your scheduled appointment time (eg after 12 pm or after 5 pm) to let us know that something’s gone wrong, as we need to await confirmation from the nbn™ – it may be that their technician is just running late or they may still be working in the field on your service. We do not have direct contact details for nbn™ technicians (although we’d love to).
  3. Please be patient! It normally takes nbn™ 48 hours to reply. We will endeavour contact you through this process so you’re aware of the latest updates to your order.

What happens on installation day?

This depends on the type of nbn™ service being connected to your premise and whether there has been nbn™ equipment previously connected. Bendigo Telco will advise you in advance if the nbn™ technician requires access to your premises.

** Remember a 7am-2pm activation (not appointment) does not require a technician at your house, so you will not see the technician. (In the case of FttN over existing phone line and FttP existing NTD.)

nbn™ FAQ’S

Is there a way to speed up the activation process?

We are dependent on our wholesale provider to connect your service; therefore, we are subjected to their connection timeframes. We will do our best to process your application as quickly as possible.

What is the connection charges / new development fee?

The $300 New Development Fee (NDF) is charged for all nbn™ broadband connections (FTTP, FTTB, FTTN, HFC and Wireless) in the following circumstances:

The first connection at a premise identified by nbn™ as being within the site boundary of a new development

The first connection(s) at premises in an established area where a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.

Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased. At TPG, we pass on the full $300 NDF charge as billed by our wholesaler, nbn™. These charges are clearly visible when applying for a service - they are also included in any Critical Information Summary for nbn™ broadband plans sold after 1 April 2016, and the TPG terms and conditions.

How many devices can I connect to nbn™ broadband?

nbn™ equipment for Fibre to the Premises (FTTP) or Wireless broadband allows one device to be connected to the active data port via Ethernet cable. To connect multiple devices, all you need to do is connect an nbn™ ready WiFi modem.

For nbn™ Fibre to the Building/Node (FTTB/N) services, you'll need to connect the Bendigo Telco supplied WiFi modem to the wall socket used for your nbn™ broadband connection. The speed of your service may vary based on the number of devices connected and depending on if these devices are connected via a cable to the router or via wireless.

Bendigo Telco has no control over the wireless performance of the Bendigo Telco supplied router in your premises. There are many factors, such as the size and design of your premises, interference from nearby wireless networks and compatibility with your devices that could affect the speed and reliability of a wireless connection.

Will my current modem/router work with nbn™ broadband?

To use your new Bendigo Telco service, you should use the supplied nbn™ approved router. Our digital voice service relies on this router to work and commonly will not work on a 3rd party router.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the nbn™ network?

Many types of devices that are normally connected to phone lines (such as medic alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the nbn™, however please contact the service provider to make sure - you may need to order a specific type of phone service on the nbn™ in order for these services to continue working.